Frequently Asked Questions

1. Who is Make It Fluffy?

Make It Fluffy is an online store offering a curated selection of cozy home items, lifestyle pieces, and pet-friendly essentials. We focus on comfort, softness, and practical everyday use.

2. Where do you ship?

We currently ship to many countries worldwide.
Shipping availability and rates are displayed at checkout based on your location.
Availability may vary by product and region.

3. How long does shipping take?

Shipping times vary by destination and carrier.

Processing Time: 1–3 business days
United States Delivery: 7–15 business days
International Delivery: 7–21 business days, depending on destination and customs
A tracking number will be emailed once your order ships.

Delivery timelines refer to business days and exclude weekends and holidays.

4. Do you offer returns or exchanges?

Yes. We accept returns within 30 days of delivery for items that are unused, unworn, unwashed, and in original condition.
For full details, please visit our Return Policy page.

5. What if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and a photo of the issue.
Our team will review the situation and assist you with a resolution promptly.

6. How do I contact customer support?

You can reach us anytime at info@makeitfluffy.com.
We aim to respond within 12–24 hours during business operating hours (Mon–Fri, 9:00 a.m.–5:00 p.m. EST).

7. Can I modify or cancel my order?

Orders can only be modified or cancelled if they have not yet begun processing.
If you need to update your address or make changes, please contact us immediately after placing your order.

8. What payment methods do you accept?

We accept major credit/debit cards and other secure payment methods shown at checkout.
Available payment options may vary by region.

9. Are your products pet-friendly?

Many of our items are selected with comfort, softness, and everyday practicality in mind for both pets and pet owners. Product materials and details vary by item, so please review each product description for specifics.

10. Do you offer discounts or promotions?

Yes.
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